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Phone, Mail & In-Person
Make bills predictable.
Discover the benefits of natural gas for your home.
See if natural gas is available in your area.
Request online and save time.
Transfer or stop service prior to your move.
See the advantages & check for availability.
Rebates & Incentives
View payment options, add users & update your account.
Resources for builders, contractors & landlords.
Fleet cars & trucks fueled by CNG
Coverage for your appliances, HVAC and more.
We install natural gas appliances, even if you didn't buy from us.
SCANA consists of several companies. Public utility commissions regulate the utility operations of some of these companies, including: South Carolina Electric & Gas Company (“SCE&G”), whose utility operations are regulated by the South Carolina Public Service Commission; Public Service Company of North Carolina, Incorporated (“PSNC Energy”), whose utility operations are regulated by the North Carolina Utilities Commission; and SCANA Energy Marketing, Inc. (“SCANA Energy”), whose natural gas marketing activities are partially regulated by the Georgia Public Service Commission. The other related company to which this policy applies, SCANA Services, Inc., is not regulated by a public utility commission.
Information That You Give Us
SCANA is committed to collecting only the information that is necessary to provide goods and services to You or to comply with applicable law. We receive, store, and process information, including Personal Information, that You make available to us based on our business relationship (or our potential business relationship) with You, by using or accessing our website or other online services, or by accessing one of our mobile service applications.
Information We Get from Your Use of Our Website or Mobile Apps
At any time, You may choose not to provide your Personal Information or you may choose to discontinue your use of our website. However, if You choose to “opt-out” of providing Personal Information, we may not be able to provide the information or services You desire. Note also that even if You choose not to have an online account with us, we will still store some of your Personal Information in our billing system if You are our customer. If You choose not to provide Personal Information to us, we may be unable to provide You service or complete your transaction.
It is also SCANA’s expectation that users of our websites and related electronic services will refrain from using language or email addresses which could be considered offensive, slanderous, in violation of any laws or of any person’s rights or in a manner that is contrary to acceptable business practices or etiquette. SCANA reserves the right in its sole discretion to discontinue providing any or all electronic services to users of our websites or of our mobile applications.
Targeted Communications on Social Media Sites
We use social media sites like Facebook and Twitter to communicate with You about our programs and services. You can follow us on these social media sites to receive regular updates. These sites also allow us to target ads to You using the information they maintain about You, even if You do not specifically follow us on their site. We may target ads to You using information such as cookies, pixels, zip codes, and interests.
You may be able to disable some or all of the advertising targeted to You on a social media site by adjusting your privacy settings on that site. Please see our “Social Media Guidelines” located on Our websites for more information.
How We Use the Information We Collect
We use your information to provide the services You request and to support our business functions. For example, we may use your information to:
We may disclose Personal Information in certain circumstances, such as:
Aggregate or Generic Information
We use reasonable information security safeguards and techniques to protect the information You provide. When You submit sensitive information (such as Personal Information) to SCANA via our website, the information is protected both during transmission and in storage. SCANA uses prevailing information technology industry practices to protect Personal Information from loss, misuse, alteration, and destruction. Such measures include the use of firewalls, encryption, and communications security (e.g. secure socket layers) to protect sensitive information received. In some areas of our website, we require a user ID and password to access certain information. To protect information off-line, access to the information You provide is limited to those who specifically need it to conduct their business responsibilities. Your information is stored on secure servers protected inside controlled facilities.
Unfortunately, no information can be guaranteed to be 100 percent secure, so we cannot give an absolute assurance the information You provide to us will be secure at all times.
SCANA does not have any responsibility whatsoever for the secure and effective operation of a) your computer systems (including but not limited to desktops, laptops, handheld devices, and networks), or b) any software installed on your computer systems, that You use to access our online services, our social media platforms, our mobile applications, and any SCANA services. Please employ and apply reasonable security practices to any computer system or software You use to connect to our website, to interact with us on our social media platforms, or to access our mobile applications, including:
SCANA does not disclose passwords to Third Parties; however, You are also responsible for maintaining the privacy and security of your account number, user ID, and password. We strongly urge you to guard the confidentiality of your user name and password. Do not give your password to anyone, especially if asked to do so in an email or a phone call. Do not share your user name and password with any third party or any third party services, or use your password with any other website. Your password is your first line of defense against unauthorized access to your account. If your password is compromised, your information can be misused. Please take precautions to protect your password. If You believe your password has been compromised, please contact us immediately.
Obtaining and Correcting Information
If You wish to know the Personal Information we have collected from You through your use of our website or otherwise, or if You believe we have obtained inaccurate information about You, please contact us using the information provided in the "Contact Information" section below.
Opting-Out of Certain Communications from Us
In some cases, we may contact you to let You know about new products or services that may be of interest to You. If You do not wish to be contacted by us for this purpose, You may “opt-out” of receiving such information by contacting us using the information in the "Contact Information" section below.
Marketing emails You receive from us include an unsubscribe instruction (usually found at the bottom of the email) that You may use to opt out of receive future marketing-related emails.
You may opt-out of receiving text message notifications.
For convenience, we offer You the ability to link to and view pages of websites not operated or controlled by SCANA (e.g., weather and financial information). You should be able to tell You have linked to a non-SCANA website because we inform You with appropriate notice or the link launches a separate webpage. SCANA and its subsidiaries do not monitor or control the content or the privacy practices of these non-SCANA websites and are therefore not responsible for the privacy practices or the content of linked external websites. When using a link to a non-SCANA website, we recommend You review the privacy practices and policies of the external website.
Postal Address: 220 Operations Way Cayce, SC 29033-3701 Attention: Corporate Privacy Office (MC C211)
Last updated: July 31, 2018