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  1. The first step in converting your home to natural gas is to see if it is available in your area. Check for natural gas availability online.

  2. Once you've determined gas is available, a PSNC Energy representative will meet with you at your home to determine the appropriate gas meter location and to complete the paperwork necessary to generate your order. Once your paperwork is signed, you will need to call and set up your account at 1-877-584-7762. A credit check is required.

  3. PSNC Energy will install the service line from the street to your home. Digging is required, but we will reseed the dig site and replace landscaping if necessary.

  4. PSNC Energy, or another contractor of your choice, will run the inside gas piping to the location where your gas meter will be set. They may also be able to connect and convert your appliances*.

  5. The contractor will file for a permit and call to have their work inspected. Your local city/county inspections department will handle the inspection.

  6. Once the inspection occurs and is approved, contact us at 1-877-584-7762 to schedule an appointment to have your natural gas meter set and activated.

  7. Once the meter is activated, your contractor will need to return to your home to start your appliances and make sure they are working properly.


PSNC Energy appliance sales, installation, maintenance, and repair are not a part of the regulated services offered by PSNC Energy and are not in any way sanctioned by the North Carolina Utilities Commission. There is no advantage to customers of PSNC Energy if they buy these products or services from PSNC Energy. A customer does not have to buy such products or services in order to continue to receive the same safe and reliable natural gas service from PSNC Energy.

*Most propane appliances including furnaces, stoves, grills and dryers can be converted to run on natural gas. Most propane water heaters cannot be converted. PSNC Energy, or another contractor of your choice, can assist you in converting your appliances to run on natural gas.