You appear to be using a small screen.

Visit Mobile Site

Signs of a Gas Leak

Natural gas is non-toxic, colorless, odorless and lighter than air. An odor is added to help you detect a potential gas leak. Signs of a possible gas leak include:

  • A rotten egg odor.
  • Discolored or dead vegetation over or near the pipeline.
  • A hissing, whistling or roaring sound near a gas appliance or pipeline.
  • Dirt or debris being blown into the air.
  • Persistent bubbles in streams, ponds or wet areas.
  • Flames (if a leak has ignited).

If a leak occurs:

  • Leave the area immediately.
  • Warn others to stay away.
  • From a safe place, call 911, then call PSNC Energy at 1-877-776-2427.

What NOT to do if you suspect a gas leak:

  • Do not try to turn natural gas valves on or off.
  • Do not turn any electric switch on or off; this could cause a spark and ignite the gas.
  • Do not use your telephone, cell phone, garage door opener or flashlight.
  • Do not smoke, use a lighter or strike a match.
  • Do not start or stop nearby vehicles, machinery, or other things that may spark.

Pipeline Safety

Dig Safely

State laws require that you call 811 at least 3 full working days before you dig and wait for technicians to mark the location of all utility lines on your property, at no cost to you. If you accidentally hit the pipeline, call us immediately at 1-877-776-2427.

If a pipeline is located on or near your property:

  • It is illegal to tamper with or remove PSNC Energy's pipeline markers.
  • Permanent structures such as storage buildings, sheds, swimming pools, or bodies of water may not be built within the right-of-way.
  • Trees may not be planted within the right-of-way.
  • Changing the ground elevation by either adding or removing soil from the right-of-way is not permitted.

Pipeline Right-of-Way

PSNC Energy pipelines are located along roadways, private property and in corridors or rights-of-ways that provide access to operate and maintain the system. To prevent others from digging into PSNC Energy pipelines, markers are placed at regular intervals along the pipeline corridors. These markers are visible where pipelines cross roadways, streams, some property lines and various other locations. Pipeline markers may not identify the exact location of the pipeline within the right-of-way. The absence of a pipeline marker does not mean that there is not an underground pipeline. Always call 811 before digging.

Pipeline Inspections

PSNC Energy inspects natural gas pipelines regularly and follows the stringent requirements established by the 2002 Pipeline Safety Improvement Act. These inspections may occur more frequently if the pipeline is located near dense population areas like a city or suburb. There is usually no interruption of service caused by inspection of pipelines. However, if repairs are needed, service customers could be impacted. Property owners will be notified if work is required on their property, and all attempts will be made to minimize service disruptions.

For information on transmission pipelines in your area, visit the National Pipeline Mapping System.