What are the options for paying my bill? Can I pay in person?
Yes, you can pay in person by visiting one of our authorized payment locations. However, the most convenient way to pay your bill is to pay online. Select your account type below in order to view the options available to you:
How can I contribute to the Heat Care Fund?
You can contribute to Heat Care online or by downloading and mailing the Heat Care Contribution Form.
How do I stop, start or transfer natural gas service?
Visit our Moving page where you can start, stop or transfer your service all online. You can also call us at 1-877-776-2427 to change your service.
Can Dominion Energy NC light my pilot light(s)?
Yes. Whether you need a pilot light turned on or off, we will be happy to handle the job for you. There is a minimum charge of $100 + tax for this service. To schedule pilot lighting services, sign in to your account and select 'Service Requests' or call us at 1-877-776-2427.
Can I get a paper copy of my bill?
Yes. Sign in to your account to view and print up to 24 months of bills and billing history. If you are unable to print your bill online, call us at 1-877-776-2427.
How does the Budget Billing program work?
With this plan, we’ll project your energy charges for the next 12 months and spread that amount into 12 equal payments, which will be your monthly payment. This way, you can avoid the ups and downs in your bill that can be caused by changes in the weather. Qualified customers can sign up now.
What happens if I make my payment late?
Our policy is to assess a late payment charge of 1% to any balance that is not paid by the due date. If you're worried about a possibly late payment, call us before the due date and talk to a representative.
Can I change my account information (phone number, address, spouse name, etc.) online?
Absolutely! The easiest way to update your account information, including your billing and e-mail address, is to sign in to your account. You can make changes to your personal information, online preferences and account preferences.
Is there a way to analyze how much energy I'm using and estimate my bill?
Yes. Sign in to your account and select the “My Energy Use” option. You can compare your energy usage and costs between two billing cycles as well as see the impact of temperature extremes on your bill.
Where can I find an explanation of the charges on my bill?
For a general explanation of your bill, use our online bill explanation. For specific questions about the charges on your bill, please call us at 1-877-776-2427 and a Customer Service Representative will assist you.
What are the current natural gas rates?
We have several natural gas rate plans. You can view them all online or contact a representative at 1-877-776-2427 if you have questions about your rate plan. Natural Gas Rate Plans