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Gastonia, N.C. (Dec. 14, 2017) – PSNC Energy has been named a top utility for customer engagement in a national study released yesterday.
The Company is one of 49 electric and natural gas utilities—out of 128— that have been designated 2017 Customer Champions by Market Strategies International. Customer Champions lead their industry peers in customer engagement through brand trust, operational satisfaction and product experience. PSNC Energy ranked seventh nationwide among natural gas utilities.
“We are honored to be named a Customer Champion for the fourth consecutive year,” said George Ratchford, vice president of operations for PSNC Energy. “Our goal each day is to provide safe and outstanding natural gas service to our customers.”
More than 58,000 residential customers were interviewed nationwide for the study. Cogent Reports™ the syndicated research division at Market Strategies International, published the results.
PSNC Energy, headquartered in Gastonia, N.C., is franchised to serve a 28-county service area in North Carolina. The utility distributes natural gas to more than 560,000 customers in 96 cities and communities, including the Raleigh, Durham, and Chapel Hill areas in the north central part of the state; the Concord, Statesville, Gastonia, and Forest City areas in the Piedmont; and the Asheville, Hendersonville, Brevard, and Sylva areas in the western part of the state. More information about PSNC Energy is available through the company’s web site at psncenergy.com, Twitter and Facebook.