You appear to be using a small screen.
Phone, Mail & In-Person
Make bills predictable.
Discover the benefits of natural gas for your home.
See if natural gas is available in your area.
Request online and save time.
Transfer or stop service prior to your move.
See the advantages & check for availability.
Rebates & Incentives
View payment options, add users & update your account.
Resources for builders, contractors & landlords.
Fleet cars & trucks fueled by CNG
Coverage for your appliances, HVAC and more.
We install natural gas appliances, even if you didn't buy from us.
Press releases, photos, videos and other resources for journalists.
Gastonia, N.C. (Dec. 13, 2016) – PSNC Energy has been named a top utility for customer engagement in a new national study.
The company is one of just 46 utilities nationwide earning top ratings and this year’s Customer Champion designation based on findings from the 2016 Utility Trusted Brand & Customer Engagement™: Residential, a Cogent Reports™ study from Market Strategies International. The study benchmarks 130 of the nation’s largest electric and natural gas companies based on their relationships with their customers, including brand trust, operational satisfaction and product experience. More than 58,000 residential customers were interviewed nationwide for the study.
“PSNC Energy has long been committed to providing outstanding customer service, and this year’s Customer Champion designation is a testament to that dedication,” said George Ratchford, vice president of operation for PSNC Energy. “We are proud to earn this designation and will remain focused on providing the best service to customers throughout our service territory.”
Customer Champions were selected based on achieving a top quartile industry, top two benchmark segment score or being within 20 points of the top regional score on the Cogent Engaged Customer Relationships index (ECR).
PSNC Energy earned an overall ECR score of 765 (on a 1,000-point scale), with its highest ratings in the operational satisfaction category.