Natural Gas Safety and You

PSNC Energy provides you with this public safety information because we own and operate natural gas pipelines across a 28-county service territory in North Carolina. In the event of a natural gas emergency, please note the emergency contact number:
1-877-776-2427.

Learn more about natural gas and how to stay safe:

Call Before You Dig

Signs of a gas leak and how to report it

 Icy Winter Weather Can Affect Natural Gas Equipment (1MB)

Your Safety is Our Top Priority
To ensure the safety of our system and the people around it, PSNC Energy follows a rigorous inspection and testing schedule for all equipment and safety devices. We monitor our pipelines 24 hours a day, 365 days a year and operate our pipelines in accordance with all state and federal regulations. The following safety brochures are available to download and read.

 Pipeline Safety and You (173KB)
 Pipeline Safety and Awareness for Public Officials (6.78MB) 
 Excavator Awareness Guide (5.99MB)
 Pipeline Safety and Emergency Response (0.98MB)
 Can You Detect a Natural Gas Leak? (0.98MB)

Request a First Responders Pipeline Safety Presentation from
PSNC Energy Public Safety.

Pipeline Right-of-Way
Most of our pipelines are located in corridors or rights-of-way that provide us the access needed to operate and maintain our facilities. To prevent others from digging into our pipelines, we place markers at regular intervals along the pipeline corridors. Please keep in mind that pipeline markers may not identify the exact location of the pipeline within the right-of-way.

Important things to know if a pipeline is located on your property:

  • It is illegal to tamper with or remove PSNC Energy's pipeline markers.
  • Permanent structures such as storage buildings, sheds, swimming pools or bodies of water may not be built within the right-of-way.
  • Trees may not be planted within the right-of-way.
  • Changing the ground elevation by either adding or removing soil from the right-of-way is not permitted.

Learn more about PSNC Energy's Pipeline Safety Program.


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