Gastonia, N.C., Oct. 9, 2009 ... Moving to a new home requires lots of planning and lots of packing, but PSNC Energy hopes to make one item on the “to do” list easier. Thanks to a new online service, residents can set up their natural gas account by visiting the company’s Web site, psncenergy.com. Customers who are moving within the company’s service territory can also go online to transfer service to a new address, start service at an additional location or even stop service.
“We know consumers go to the Web every day to take care of many household tasks,” said PSNC Energy’s General Manager of Customer Service George Ratchford, “so we’re especially pleased to offer the convenience of going online to start, stop or transfer your natural gas service.”
Completing an online request form for starting, stopping or transferring service takes just a few minutes, and the status of the request can be tracked online. Nearly 6,000 requests have been processed since the online feature was launched in early summer.
“Our call center representatives continue to be available 24 hours a day to help new residents and current customers with their natural gas needs,” explained Ratchford, “but the addition of these services provides another tool for those interested in managing their natural gas account online.”
Customers who register for an online account can also view their billing statement and billing history, make an online bill payment and use the energy analyzer program, which is designed to provide customized analysis of a customer’s monthly natural gas usage. All the company’s online options can be accessed by going to psncenergy.com.
PSNC Energy, headquartered in Gastonia, N.C., is franchised to serve a 28-county service area in North Carolina. The utility distributes natural gas to approximately 460,000 customers in 96 cities and communities, including the Raleigh, Durham, and Chapel Hill areas in the north central part of the state; the Concord, Statesville, Gastonia, and Forest City areas in the Piedmont; and the Asheville, Hendersonville, Brevard, and Sylva areas in the western part of the state. More information about PSNC Energy is available through the company’s web site at psncenergy.com.