If you have created a secret question for your online account, you can reset your username or password below.
Reset My Username/Password
Create a new password for your online account and retrieve your username with the option to change it.
You will need to provide the following information:
- Your PSNC Energy account number or your Social Security number (account holder's)
- Answer to your secret question
Don't have a secret question?If you prefer to e-mail, use the Contact Us form. We strive to reply within one business day.
If you have not created a secret question for your online account, contact our 24-hour Customer Service Center toll-free at 1-877-776-2427. One of our customer service representatives will be happy to help you.
You will be prompted to create a secret question once you have signed in to your online account.