Forgot Username or Password

If you have created a secret question for your online account, you can reset your username or password below.

Reset My Username/Password

Create a new password for your online account and retrieve your username with the option to change it.

You will need to provide the following information:

  • Your PSNC Energy account number or your Social Security number (account holder's)
  • Answer to your secret question

Don't have a secret question?
If you have not created a secret question for your online account, contact our 24-hour Customer Service Center toll-free at 1-877-776-2427. One of our customer service representatives will be happy to help you.

If you prefer to e-mail, use the Contact Us form. We strive to reply within one business day.

You will be prompted to create a secret question once you have signed in to your online account.

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