How do I respond to error messages or technical problems?

You can Contact Us for assistance. Please provide the following information:

  • Your account number or address
  • The exact error message received
  • The date and time the error message was received
  • What you were doing at the time the error message occurred

Providing the information below may also be helpful in identifying the cause of the problem:

  • Type of browser and version (i.e., Internet Explorer 6, Safari versions 1 & 2, Firefox versions 1.x and higher, etc.)
  • Operating system and version (i.e., Windows XP, Mac OS X, etc.) 
  • Internet Connection (i.e., dial-up, cable, DSL, etc.)
  • Security Settings (i.e., High, Medium, etc.)
  • Cookies enabled or disabled

Back to FAQs
Facebook Twitter YouTube